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OMG! Texting Glitch Leads to Refund

October 16, 2012 Jackson Hole, State of Wyoming No Comments
cell phone

Some cell phone customers will be getting a $5 refund after a technical problem limited their texting for a time on October 8th.  Union Wireless is applying a five-dollar credit during the October 2012 billing period.  On Monday, October 8th, both large and small wireless providers across the country experienced a disruption in text (SMS) and picture (MMS) messaging transmission between carrier systems.  It took over 40-hours to ascertain what caused the issue and to correct the problem.  The outage was caused by a data center in Plano, Texas that experienced a disruption in power supply from the local utility.  Union Wireless officials explain that this center serves as a hub for SMS and MMS traffic nationally.

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